Filters

Select the checkboxes for the days which you want to see data. The default selection is all days.

Select the checkboxes for the sources of revenue to include in the data. For example, you might want to view how much demand you have for food and beverage, excluding revenue from room rental. When available, the Accommodation option isn't selected, by default.

Note: This feature requires that revenues are placed into the appropriate revenue streams during import. For some properties, due to limitations with their Sales and Catering systems, this might not be feasible.

All booking statuses from your Sales and Catering system are mapped to the following statuses during the initial SmartSpace implementation.

Viewing all statuses helps you assess if you took the right business and to identify demand trends. With that information you can set the best possible demand and pricing strategies. To better convert business in the future, review which business is typically lost or canceled, how you could have won lost business, or avoided turning down business when you didn't fill all meeting space.

• Enquiry - less likely to become Definite than Prospect. Enquiry defines a booking status used in some Sales and Catering systems for requests that don't represent true demand The amount of business that wants to book your function rooms. It equals the number of enquiries for a time period and includes all statuses. You define four demand levels, from High to Distressed, in the Daily Demand pages., for example, because the requirements are too vague or because it is only a brochure request. If your system uses such a status, and if you want to include the associated bookings in dashboards, select the Include Enquiry Status checkbox in the Settings tab under Database Setup. These bookings are then included in the Prospect values.
• Turn Down Also known as denials. It’s the booking status of events for which you decide not to offer availability. This can be because you don't have the space available, or because you believe it is not the right piece of business.
• Prospect The booking status of an unconfirmed event. You have no verbal or written confirmation, but you might hold space provisionally.
• Tentative The booking status of an event that the client has verbally confirmed. You have sent them a contract.
• Definite The booking status of an event for which you have received the signed contract from the client.
• Cancelled Lost: the client decides not to hold a prospect or tentative event at your venue.: Includes two statuses:
  • Lost: the client decides not to hold a prospect or tentative event at your venue.
  • Cxl (Cancelled): the client cancels an event for which you have a signed contract. A cancellation fee might apply.

Select the checkboxes next to the team members whose bookings to include in the data. The names are imported from your Sales and Catering system and can't be changed here. Current and past system users are included by default. To set users to active or inactive, see Database Setup -Team Members.

Note: This filter might not be available, depending on local privacy laws.