Database Setup - Display Options
Use the Pre-Select Display Options tab to configure what data SmartSpace displays by default for reports and dashboards. You can select the data based on categories like market segment, booking type, and meeting class. You can change the default data selection in any report by clicking the category's Filter button. You also use this tab to map your lead sources into four main options of direct, third party, central reservations, or online portals.
See Multi Property Mode to learn how this page functions when you have access to several venues
Any business that sells function space. For example, hotel, conference centre or a sporting arena..
Setting Up Display Options
- On the Database menu, click Database Setup. The Database Setup page displays.
- Click the Pre-Select Display Options tab.
- Click Edit to update the information in the table. The codes for each category are imported from your Sales and Catering system The system that you use to manage the bookings for your function rooms. Also known as a diary management, or meetings and events reservation system. Examples include Delphi and Opera.. To make changes to codes, contact your Sales and Catering system administrator within your own company.
- Select the items in the Market Segment, Booking Type, and Meeting Class categories that you want included in SmartSpace data. Your selections impact the Trend Analysis, Space Utilisation, and Conversion pages.
- Select the Lead Sources that you want included in the SmartSpace data. Your selections impact the Conversion pages.
- Map selected Lead Sources to one of the following lead sources. You can view the results of your mapping in the Source tab of Conversion Metrics.
This is also available as a filter in the Enquiry Analytics pages.
- Direct - Bookings that come from clients directly.
- 3rd Party - Bookings originating from agents or bookers acting on behalf of clients.
- Central Reservations - Bookings derived through the property’s Central Booking Office or system.
- Online Portals - Bookings made by clients using an online booking portal or website without connecting with the venue directly.
- Click Save to save your changes.
Data in Pre-Select Display Options
The category names in SmartSpace(Market Segments, Booking Type, Meeting Class) might not be the same names as in your Sales and Catering system The system that you use to manage the bookings for your function rooms. Also known as a diary management, or meetings and events reservation system. Examples include Delphi and Opera.. But the values for each category are imported from your system and therefore specific to your business. If you don't use a category in your system, for example, if you don't assign a meeting class to bookings, then the category shows no values in SmartSpace.
| Field | Description |
|---|---|
| Market Segments | The segmentation of business according to customer characteristics. |
| Booking Type | The purpose of the event, for example, meeting, or wedding. |
| Meeting Class | Not all Sales and Catering systems have this category. Some use Meeting Class as a parent grouping of Booking Types, others to group bookings differently, for example, whether the booking is priced using per person packages or itemized totals. |
| Lead Source |
How you received the booking, for example, telephone or email. You can map each source to direct, 3rd-party, central reservations, or online portals. |
Best Practices
Select the Options That Lead to Meaningful Data
- Choose only items related to meetings and events revenues. For example, don't select a market segment that is associated with guest room revenue and has no impact on function rooms.
- Select items that are revenue-generating and represent meetings and events Demand The amount of business that wants to book your function rooms. It equals the number of enquiries for a time period and includes all statuses. You define four demand levels, from High to Distressed, in the Daily Demand pages.. For example, don't include a booking type used for house-use meetings.
- Exclude items that slant the data, like market segments that differ dramatically from the rest of your business and need to be analysed separately.
Choose Options That Work for All Users
Your selections apply to all users in your system. Users can change the defaults by clicking the Market Segment, Booking Type, or Meeting Class Filter button in a report.
