Information Manager

Use the Information Manager every day to ensure that you know what the system knows, the system knows what you know, and the system knows the truth. The Information Manager displays specific tasks for you that are prioritized with scoring and that suggest the steps how to resolve them. G3 RMS categorizes tasks into Alerts, Exceptions, and Notifications.

What Help Do You Need With the Information Manager?

Counts

Click and next to Information Manager you see that shows the total number of Alerts, Exceptions, or Notifications that you have not reviewed. G3 RMS displays the same number in the top right of the page. Within Information Manager, each sub-tab displays the individual count in parenthesis to specify the total Alerts, Exceptions, or Notifications.

These counts apply to your view: either a single property or, if you are a multi-property user and are viewing a Property Group, all properties within that group.

If you have Corporate Access, you can also see the Show All Counts button. Click it to view the number of Alerts, Exceptions, and Notifications that you have not reviewed for all properties assigned to you, regardless of your defined view. See Property Group Views for more information about viewing multiple properties.

Filters

Click the filter icon to locate the Alerts, Exceptions, or Notifications that you want to see. The filter options described below change depending on the tab on which you are working.

Click Apply in the filter window to display a list that matches your criteria and save your criteria. Click Reset to restore the default filters.

If you are working in a Property Group View, use the Property filter to locate the items for your selected properties.

Enter partial property titles in the search field to find properties that include those consecutive characters. The default view is all properties.

Unless an Exception or Notification is suspended, G3 RMS checks the condition that caused it during the next optimization. Status refers to whether G3 RMS still found the condition in its optimization. If the condition still exists, G3 RMS keeps an Active status for a Exception or Notification.

For example, your property gets a Notification that the occupancy forecast increased by more than the threshold of 20%, and you do not take any action on the Notification. The Notification status is Active. In the next optimization, the occupancy forecast for the same date changes by less than the threshold of 20%. The Notification status changes to Inactive. If the change is outside the threshold again the next day, the Notification becomes Active again.

Status Description
Active The condition existed after the last optimization.
Inactive The condition no longer existed after the last optimization.

The default view includes all Active items.

State indicates the actions users have taken for the Alert, Exception, or Notification. The default view is all New, Viewed, Actioned, and Investigated items.

Status Description
New The item is new and no action has been taken for it.
Viewed The item has been viewed, but no action has been taken for it. The item history shows the user who viewed the item.
Actioned Available only for Alerts. An action has been taken for the Alert, either clicking on a link to resolve it or selecting a checkbox to indicate that a task was completed outside of G3 RMS. Select the Alert to see the action taken for it. If the condition that caused the Alert does not exist during the next optimization, G3 RMS changes the State to Resolved.
Resolved An action has been taken for the item. Select the item to see the action selected for it. The item history shows when the item was resolved and the name of the user who resolved it.
Suspended Available only for Exceptions and Notifications. A user suspended the item, so G3 RMS no longer monitors for the same condition on that occupancy date. The item's history shows when the item was suspended and the name of the user who suspended it.
Investigated Available for Notifications and Exceptions. Applies if you took a step to review the conditions that caused it. In the history at the bottom right side you can see who investigated an item and when.

Filter for a specific Exception or Notification. The default view includes all Exceptions or Notifications with a status of Active.

The date filter is Available for Exceptions and Notifications. This selection filters for the occupancy dates for which the item applies. The default view includes all Occupancy Dates with Active items.

Use this filter to view Notifications only for the selected days of week.

Scoring

Information Manager prioritizes your tasks by assigning a score that represents the urgency. Color coding indicates the severity of the issue.

Score Color
0 - 100 blue (least critical)
101 - 149 yellow
150 - 199 orange
200+

red (most critical)

Understand Which Task Should Be Resolved First

In general, Alerts score higher than Exceptions and Notifications because their possible negative impact can be higher. Resolve tasks by the severity of the issue, starting with the Alerts that have a score of 200+ first.

When G3 RMS first creates the task, it assigns a score to it. G3 RMS scores Alerts higher than Exceptions, which it scores higher than Notifications. Alerts score higher because they are more directly related to potential higher revenue loss, and Notifications score lower because they only inform you of change that the system has made.

Within each area, scoring varies. Scoring depends on a few factors:

  • The age of the information.
  • The frequency of occurrence. For example, the score increases if the same Alert remains unresolved two days in a row.
  • The impact of the Alert on the system. For example, a processing Alert has a higher base score than a setup Alert.
  • The distance of the condition from the threshold that is set up. For example, a Notification for an ADR change that is four times larger than the threshold gets a higher score than one that is only twice as large.

The system records when you view the Alert or take an action, either by clicking on a link to resolve it or selecting a checkbox to indicate that you completed a task outside of G3 RMS. Taking an action does not immediately change the score. G3 RMS checks again during its next nightly processing (or intraday processing, only for the Unassigned Market Segment and Unassigned Room Type Alerts). If the condition that triggered the Alert is gone, G3 RMS sets the score to zero and considers the Alert resolved.

If the condition reoccurs, the Alert remains active. G3 RMS increments the score for each day that the issue is not resolved, just as the possible negative impact increases with each day the Alert is not resolved. For example, if the starting score for an Alert is 200, G3 RMS increments that score by 20 for each day that the issue remains unresolved.

The system records your action on the Exception and sets the score to zero, either when you select one of the links or checkboxes in the How do I action the Exception section.

G3 RMS checks the situation again during its next nightly optimization. If the condition that triggered the Exception reoccurs, G3 RMS creates the Exception again with the same starting score.

If you don't take action, the possible negative revenue impact of the Exception might increase. G3 RMS increments the score for each day that the condition continues to exist. If you take no action, but the condition does not reoccur, G3 RMS decreases the score each day, and the Exception disappears once the score drops below one.

If the date of an Exception passed before you could review it, G3 RMS keeps the Exception active to make sure you have a chance to review it. However, it decreases the score for each passing day to show the decreasing importance.

Starting scores also depend on the distance of the condition from the threshold that is set up. For example, an ADR forecast change that is four times larger than the threshold gets a higher score than one that is only twice as large.

If you choose any of the options to action the Notification, G3 RMS records the step and sets the score to zero. With all of the action steps except suspending the Notification, G3 RMS checks the situation again during the next nightly optimization. If the condition that triggered the Notification reoccurs, G3 RMS creates a new Notification with the same starting score.

If you do not take any action, one of the following occurs:

  • G3 RMS increments the score for each day that the condition continues to exist.
  • If the condition does not reoccur, G3 RMS decreases the score each day. The Notification disappears once the score drops below one.

For example, assume the defined threshold for a Forecast Change is more than 10% up or down, and yesterday a forecast change of 11% triggered a Notification with a starting score of 100 for an occupancy date. If you took no action yesterday, and today you see another change in forecast of more than 10% up or down, the score increases. However, if the forecast change today was below 10%, the score decreases.

If you are viewing Information Manager for in a multi-property view, G3 RMS sets priorities by the individual Alert. Information Manager shows information across your entire portfolio so that you can identify the property that needs the most attention.